45 free prompts for
the dental front desk.

Check coverage before a visit and explain it in plain words.

You are helping a dental front desk. Make a one-page checklist for calling a dental insurance company to verify a patient's benefits.

Group the questions under: eligibility and effective date; annual maximum and amount used; deductible and amount met; coverage for preventive, basic and major; frequency limits for exams, cleanings, bitewings and full-mouth x-rays; waiting periods; missing tooth clause; downgrades on fillings and crowns; pre-authorization rules.

Put "Answer: ________" on one short line after each question. Add one line at the top for date, rep name and call reference number.

Rules: Plain text, no tables, under 300 words. Write at most 3 questions per group. Do not include any patient details. Write it now, without asking me anything. No bold, no stars and no pound signs. Put each "Answer: ________" on its own line directly under its question. Example of the format, two lines:
Is the plan active today?
Answer: ________

Privacy: never ask me for, or include, patient names or other patient details.

You are helping a dental front desk. Write a short, polite phone script for calling an insurance company to verify a patient's benefits.

Include: how to open the call, when to give our practice details, the order of questions, how to ask for a call reference number, and how to close the call.

Rules: Use {Practice name}, {NPI}, {Tax ID}, {Patient name}, {Date of birth} and {Member ID} as placeholders. Staff fill those in during the call. Keep {curly bracket} placeholders exactly as written. Plain words that are easy to read out loud. Under 250 words. Write it now, without asking me anything.

Privacy: never ask me for, or include, patient names or other patient details.

You are helping a dental front desk. Turn verified insurance plan facts into a short, friendly summary for a patient.

Rules: Use only the plan facts I give you. Do not add plan rules, prices or limits I did not give you. If a fact is unclear, leave it out. 6th grade reading level, under 120 words. End with this sentence: "This is an estimate based on what your insurance company told us. The final amount depends on how they process the claim." Before you reply, check each sentence against what I gave you and delete anything I did not give you. Do not give examples of which services are preventive, basic or major (no "like cleanings", "such as fillings" or "like crowns"), do not explain how the deductible works, and do not do any math. Write the deductible as one line in this form: "Your deductible is $50, and $0 of it has been met." using my numbers.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Paste the plan facts only: coverage percentages, deductible, annual maximum, amount used and waiting periods. Leave out the patient's name, member ID and birthday. (required)
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental front desk compare two dental insurance plans. Make a simple side-by-side table: preventive, basic and major coverage; deductible; annual maximum; waiting periods; frequency limits; and anything else I give you. Under the table, list the 3 differences that matter most, in plain words.

Rules: Do not recommend a plan. Do not guess at anything I did not give you. Under 200 words. Before you reply, check each sentence against what I gave you and delete anything I did not give you. Do not repeat my instructions back to me; just ask the questions.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Then wait for my answers:
1. Paste plan A's benefits (no patient details). (required)
2. Paste plan B's benefits (no patient details). (required)
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental front desk. Write a friendly text and a short email reminding patients that their dental insurance benefits may reset on January 1, and unused benefits may not carry over.

Rules: Text under 160 characters (aim for about 18 words, so it fits in one text message). Write full words: no short forms like appt, hr, mins or &. Email under 100 words with a subject line. Say "may" because plans differ. Do not promise any coverage or amount, and do not mention any treatment or health details. Use {Patient first name}. Keep {curly bracket} placeholders exactly as written. Use "may" every time you talk about benefits, never "typically" or "usually". Write month names in full. Never write a year; say "this year" and "January 1" only. Do not say what many or most plans do. If I skip, the text uses only {Practice name} and {Phone} and stays under 160 characters. Write the text in this form: "Hi {Patient first name}, your dental benefits may reset January 1, and unused benefits may not carry over. Call {Practice name} at {Phone}." Replace {Practice name} and {Phone} in the text with my answers when I give them.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name, and how do patients book (phone or link)?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental office improve its insurance verification form. Compare our form fields to what a dental office usually needs before a visit. Give me three short lists: fields to add, fields that are unclear (with a fix for each), and a better order.

Rules: Under 250 words. Do not invent plan rules. If something depends on the carrier, say so in a few words. Do not give example limits like "2 per year". Under fields to add, check for verification date, rep name, call reference number, frequency limits, waiting periods and missing tooth clause. Do not give any example limit or timing, like "2 per year" or "every year".

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Paste the field names on your form (names only, no patient data). (required)
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

Understand why a claim was denied and send a calm, complete appeal.

You are helping a dental billing team understand a claim denial. Keep it under 150 words: item 1 in one sentence, items 2 and 3 as 3 bullets of under 12 words each, item 4 as 2 short questions. Give me:
1. What the code usually means, in plain words. (required)
2. The 3 most common reasons offices get it.
3. What to check in our own records before calling the insurance company.
4. Two questions to ask the insurance company.

If you are not sure what the code means for this carrier, say so. Do not guess.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Paste the denial or remark code and its wording (no patient details). (required)
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental billing team. Write an appeal letter template for a denied dental claim.

Rules:
- Use these placeholders: {Patient name}, {Member ID}, {Claim number}, {Date of service}, {Practice name}, {Practice address}. Our team fills them in later in our practice software, never in this chat. Keep {curly bracket} placeholders exactly as written.
- Leave two clearly marked spots: {Why we disagree, in our team's words} and {Dentist: clinical reason goes here}. Do not write any facts about the patient, their history, their benefits or our records, and do not say the denial was wrong. Our team writes those parts.
- Calm, professional and firm. Under 300 words.
- After the letter, list the documents to attach for this denial reason. Write {Practice name} and {Practice address} in curly brackets everywhere, including the letterhead and signature. Never say the care was needed, necessary or correct, or that the claim is valid. If I skip a question, write {Procedure} or {Denial reason} in its place. Between the facts and the two marked spots, write no sentence of your own except "We request a review of this claim."; never write "we disagree" or that the claim should be paid.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What was the procedure (code and name)?
2. What denial reason did the insurance company give?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental billing team. Make a short note template to fill in after calling an insurance company about an unpaid claim.

Fields: date of call, rep name, call reference number, claim status, what is missing, next step, follow-up date. Write each one as "Field: ________".

Then add 5 good questions to ask when a claim is over 30 days old.

Rules: Plain text, under 200 words. No patient information. Write it now, without asking me anything. No bold and no stars; write each blank as ________.

Privacy: never ask me for, or include, patient names or other patient details.

You are helping a dental office send a pre-authorization. Make a one-page checklist: the usual attachments, what the dentist's narrative usually covers, and the most common reasons these get sent back.

Rules: Leave one marked spot: {Dentist writes the clinical reasons here}. Do not write clinical findings yourself. Put a checkbox (☐) before each item. Under 300 words. Put ☐ before every line, including the {Dentist writes the clinical reasons here} line. Write placeholders without backticks. Do not state time limits like "within 12 months". Write {Tooth number} wherever a tooth is named. In the narrative section, list topic names only, each followed by a blank, like "☐ Prognosis: ________"; never fill in a diagnosis, prognosis, reason or material. Section titles have no ☐; every other line has exactly one ☐. Write the dentist line exactly as "☐ {Dentist writes the clinical reasons here}", with the curly brackets, even when I skip.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Which procedure is it for (for example a crown, bridge, implant, or scaling and root planing)?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

Get back to callers fast, so a missed call does not become a missed patient.

You are helping a dental front desk. Write 3 short texts to send right after we miss someone's call: one for during office hours, one for after hours, and one for the weekend.

Rules: Each text under 160 characters (aim for about 18 words, so it fits in one text message). Write full words: no short forms like appt, hr, mins or &. Friendly. Offer a callback or a way to book. Do not mention a reason for the call or any health details. Do not promise a callback time I did not give you. Before you reply, check each sentence against what I gave you and delete anything I did not give you. Use the practice name once per text. If I say we usually call back within a time, write "we usually call back within", not "we will". For after hours and weekends, write only "We will call you back." with no day or time. If I do not give the actual link, write {Booking link}. Keep each text to 2 short sentences, even with placeholders. In the after-hours and weekend texts, the callback sentence ends at "We will call you back."; add nothing about when.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name?
2. What are your office hours, and how fast do you usually call back?
3. How can people book: phone, link, or both?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental front desk. Write two short scripts.
1. Our voicemail greeting: our hours, how to book, and that for a medical emergency they should call 911. Under 40 words.
2. What to say when we return a call and get their voicemail: only our practice name, our name and our number. No reason for the call and no health details. Under 30 words.

Rules: Plain words that are easy to read out loud. Use {Your name}. Keep {curly bracket} placeholders exactly as written. Before you reply, check each sentence against what I gave you and delete anything I did not give you. Write days and times in full words, like "Monday to Thursday, 8 AM to 5 PM".

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name and phone number?
2. What are your office hours?
3. Do you have an online booking link? If yes, what is it?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental front desk. Write a phone script for answering a call from a new patient.

Include: greeting, asking what they need, the insurance question, offering 2 appointment times, collecting first name, phone, email and insurance carrier, and closing the call.

Rules: Do not say we take an insurance plan unless I list it. Use {Time 1} and {Time 2} for appointment times. Keep {curly bracket} placeholders exactly as written. Natural, not robotic. Under 250 words. Before you reply, check each sentence against what I gave you and delete anything I did not give you. Do not say what the first visit includes, and do not promise any email, text or confirmation. For times, say only "We have an opening on {Time 1} or {Time 2}." Ask for the insurance carrier only; do not offer to check benefits or do anything else for the caller.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name?
2. Which insurance plans are you in network with? (Or say 'not sure'.)
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental front desk. Write a short, honest phone script for when a caller asks what something costs.

Facts: We cannot give an exact price without an exam.

Rules: Show care. Explain in one or two sentences why the price depends on the exam. Offer a time to come in. Do not invent prices, discounts or what the exam includes. Under 150 words. Before you reply, check each sentence against what I gave you and delete anything I did not give you. If I skip the fee question, write {New patient exam fee} and {What the exam includes} in the script. Offer to book an exam without naming a day, week or time.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Which service do callers ask about most?
2. What is your new patient exam fee, and what does it include?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

Rebook missed visits kindly and cut down the next ones.

You are helping a dental front desk. Write 2 texts to send the same day a patient misses an appointment.
Text A: first miss. Kind, no guilt, invites them to rebook.
Text B: repeat miss. Kind, and mentions our policy in a few words.

Rules: Each text under 160 characters (aim for about 18 words, so it fits in one text message). Write full words: no short forms like appt, hr, mins or &. Use {Patient first name}. Keep {curly bracket} placeholders exactly as written. Do not add fees or rules beyond our policy. Do not mention the reason for the visit or the treatment. Keep each text to 2 sentences, even when you use placeholders. If I skip, write text B in this form: "Hi {Patient first name}, we missed you again today. Our policy: {Missed appointment policy}. Please call {Phone}." Write text B in this form: "Hi {Patient first name}, we missed you again today. Our policy: {Missed appointment policy}. Please call {Phone}." with my answers filled in; if it goes over 160 characters, shorten the policy words but keep the notice time and fee.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name and phone number?
2. What is your missed appointment policy, in one line?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental front desk. Write 3 appointment reminder texts: one 3 days before, one 1 day before, and one 2 hours before.

Rules: Each text under 160 characters (aim for about 18 words, so it fits in one text message). Write full words: no short forms like appt, hr, mins or &. Friendly and clear, no guilt. Do not mention the reason for the visit, the treatment or the doctor's name. Use {Patient first name}, {Day} and {Time} as placeholders. Our software fills them in. Keep {curly bracket} placeholders exactly as written. Each text has only: the first name, the practice name, the day and time, and how to confirm. No "friendly reminder", no "thank you", no extra sentences. If I say skip, write all 3 texts right away with {Practice name}, {Phone} and {How to confirm}; do not ask again. Every text ends with how to confirm in my words (for example "Reply C to confirm or call {Phone}."); add no other sentence.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name and phone number?
2. How do patients confirm or reschedule: reply to the text, call us, or use a link?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental office write a short no-show and late cancellation policy for its website and new patient forms.

Rules: Use only the rules I give you. Do not add fees, limits or exceptions. Warm, plain words. Explain in one sentence why the time matters to other patients. Under 120 words. Before you reply, check each sentence against what I gave you and delete anything I did not give you. If I skip the notice or fee question, write {How much notice} and {Fee rule} in the policy; never replace them with words like "as soon as you can". Repeat the fee rule in my exact words; do not turn it into a count like "third". Write my fee rule as its own sentence, copied word for word, with nothing added before or after it. If I skip the fee question, write only {Fee rule} as its own line; do not say whether there is a fee.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. How much notice do you need to cancel or reschedule?
2. Is there a fee? If yes, how much, and after which missed visit?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental office manager find patterns in missed appointments.

Each list of counts I give you is separate. Do not combine two lists (for example, do not assume Friday misses happened in the afternoon) unless the data shows it.

In under 200 words, give me:
1. The 3 biggest patterns the numbers actually show. (required)
2. 3 simple changes to try for one month.
3. What to count next month to see if they worked. Each change must use only one list (day, time or type), never a day and a time together. Call these counts, not rates. Do not mention fees or policies. Do not assume how our reminders or scheduling work today. Describe each change as something new to add; do not compare it with what we do now (no "instead of" or "rather than").

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Paste last month's missed appointment counts, with no names. For example: by weekday, by time of day, by appointment type, and new vs existing patients.
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

Bring back patients who are past due, without guilt or pressure.

You are helping a dental front desk. Write a friendly text and a short email for patients who are overdue for a cleaning.

Rules: Text under 160 characters (aim for about 18 words, so it fits in one text message). Write full words: no short forms like appt, hr, mins or &. Email under 100 words with a subject line. No guilt, no scare words, no health claims, and no health details. Use {Patient first name}. Keep {curly bracket} placeholders exactly as written. The text is 2 sentences: it is time for a cleaning, and how to book. Say nothing about what cleanings do for teeth or smiles. The text must include the phone number I gave. Say nothing about why cleanings matter, in the text or the email. Offer only the phone and the booking link as ways to book. Write the text in exactly this form: "Hi {Patient first name}, it is time for your cleaning at {Practice name}. Call {Phone} or book at {Booking link}." with my answers filled in. Never mention health, oral health or why cleanings matter.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name, phone number and booking link?
2. About how long has it been since their last cleaning, in months?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental front desk. Write a short phone script for calling a patient who has not been in for over a year.

Include: a warm opener, one true reason to come back, how to offer 2 appointment times, and what to say if they moved to another dentist (thank them and say we will update our records).

Rules: No health claims, no guilt. Use {Patient first name}, {Your name}, {Time 1} and {Time 2} as placeholders. Keep {curly bracket} placeholders exactly as written. Under 150 words. Mention the new thing only in my words; do not add praise like "wonderful" or say what it does for patients. The moved-away line starts "Thank you for letting us know." No health claims anywhere, including when I skip. Copy the new thing word for word, including who it is for.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name?
2. What is one new, true thing to mention (for example online booking, new hours or a new team member)?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental office plan a 4-week recall campaign. One person runs it, alongside normal front desk work.

Give me: a week-by-week plan (who, what, how many contacts), a realistic number of calls per day for one person, and the 3 numbers to track each week.

Rules: Under 350 words. A short list for each week. No patient information needed. If I skip the number of patients, write {Number of overdue patients}; do not guess a number. If I skip, use {Number of overdue patients} only for the total list and give weekly counts as {Weekly calls} and {Weekly texts}; no backticks; do not suggest messages about limited availability. Use only the total I gave; do not guess how many patients have a mobile number or email. Write placeholders in plain curly brackets, never inside backticks. Write each week's contacts on one line in this form: "Calls: N. Texts: N. Emails: N." using numbers when I give a total. Never use the ` character. Use the same daily call rate every week.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. About how many overdue patients do you have?
2. Can you reach them by text, email, phone, or all three?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

Write the job post, run fair interviews, and plan the first week.

You are helping a dental office hire. Write a friendly, clear job post.

Rules: Under 250 words. Use only the pay, hours and requirements I give you. Do not add benefits or perks I did not list. Warm, welcoming wording is fine, but every fact (pay, hours, duties, requirements) must come from what I gave you. Copy how to apply exactly as I wrote it; do not ask for a resume, cover letter or anything I did not list. Do not describe the job or the practice beyond my answers: no "full-time", "part-time", "growing", "busy" or "great team" unless I said it. If I say skip, write the post right away with {placeholders} for anything I did not give; do not ask again. Do not describe duties or responsibilities; list only the pay, hours, requirements and how to apply. Write pay only as "Pay: {Pay range}" or my numbers; never call pay competitive.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is the role, and what is your practice name and city?
2. What are the pay range and hours?
3. What is a must-have, what is nice to have, and how should people apply?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental office hire. Write 10 interview questions. Mix phone skills, handling upset patients, insurance knowledge, teamwork and reliability. After each question, write what a strong answer includes in one or two short sentences.

Rules: Only questions that are legal and fair to ask in the United States.  Write one sentence for each strong answer. If I skip the role, write {Role} wherever the role belongs. Do not state anything about our office (hours, pace, size or staff); ask only about the candidate. Keep it under 400 words.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Which role are you hiring for?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental office train a new hire. Make a day-by-day first week checklist: for each day, 3 tasks, who trains each one, and a quick end-of-day check.

Rules: All practice uses made-up examples, never real patient records. Under 450 words. A plain list, no big tables. Name trainers by role only (Office Manager, Lead Front Desk Coordinator); never give a trainer or doctor a person's name. Each task is one line: the task, then the trainer role in brackets; no descriptions under tasks. Never use a person's name anywhere, even in examples.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Which role is the new hire in?
2. Which practice software do you use?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

Write down how a task is done so anyone on the team can do it.

You are helping a dental office manager turn a front desk task into a simple step-by-step SOP (standard operating procedure).

Include: the purpose in one line, who does it, when, what you need, numbered steps (8 or fewer), a short "check your work" list, and what to do if something goes wrong.

Rules: Plain words, under 300 words. Use only the steps and tools I describe; if a step seems to be missing, add it as a question at the end instead of guessing. No step may put patient details into an AI tool. Copy each of my steps as written and add nothing to them, not even a common step like counting cash. Put any missing step only as a question at the end. Keep the whole answer under 280 words.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Which task is it? Describe how your team does it now, in a few lines, with no patient details. (required)
2. Which software or tools does the team use for it?
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

Draft a simple explainer your dentist approves before patients see it.

You are helping a dental office draft a short, plain-language explanation of a common dental treatment for patients. This is a draft for our dentist to review and approve before any patient sees it.

Include: what it is, why a dentist might recommend it, what usually happens during the visit, and what to expect after, in general terms.

Rules: 6th grade reading level, under 180 words. General information only: no advice for a specific person, no promises about results, comfort or how long it lasts, and no prices. End with: "Your dentist will explain what is right for you." Do not use comfort words like gently, painless, easy or comfortable. Do not promise what the treatment will do; use words like "can help". Do not say how long any feeling lasts or what the patient will be able to do afterward. For what to expect after, write only: "Your dentist will tell you what to expect afterward."

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Which treatment (for example a crown, a root canal or a deep cleaning)? (required)
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

Explain what a patient owes and how they can pay, kindly and clearly.

You are helping a dental billing team. Write a kind, clear message for when insurance paid less than our estimate.

Rules: Explain the reason in plain words. Say only what we actually did to check. Offer a call to talk it over. Use {Patient first name}, {Amount}, {Date of service} and {Practice phone} as placeholders. Keep {curly bracket} placeholders exactly as written. Under 150 words. Do not say when the balance is due or what happens next. Write the practice name as {Practice name}. Do not explain what the maximum means for future visits or the next benefit year.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Why did insurance pay less (for example annual maximum reached, downgrade or frequency limit)?
2. What did your team do to check (for example called the insurance company)?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental billing team. Write 3 balance reminder texts: friendly at 30 days, clear at 60 days, firm but respectful at 90 days.

Rules: Each text under 300 characters (about 50 words). Write full words: no short forms like appt, hr, mins or &. Use {Patient first name} and {Payment link} as placeholders. Do not put the dollar amount or any visit or treatment details in the text; the patient sees the amount after opening the secure payment link. Keep {curly bracket} placeholders exactly as written. If we offer payment plans, mention them in texts 2 and 3. No threats, no legal words, no late fees. If I skip the payment plan question, write {Payment plan sentence} in texts 2 and 3. Do not start any text with "Attention". Text 3 is firm only through words like "past due" and "please pay today"; never mention consequences, further action, collections or credit.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name and phone number?
2. Do you offer payment plans? (yes or no)
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental office explain how patients can pay.

Rules: Use only the options I list. Do not add rates, discounts, approval promises or options I did not list. Do not describe financing terms or interest. Friendly, no pressure. Under 120 words. Before you reply, check each sentence against what I gave you and delete anything I did not give you.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. List the ways patients can pay: cards, financing company, in-house plan, membership plan and its price, and so on. (required)
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

Answer online reviews safely and ask happy patients for more.

You are helping a dental office reply to a negative online review in public.

Privacy rules, follow all of them:
- Do not confirm or suggest the person is our patient.
- Do not repeat or mention any detail from the review, like times, staff, visits or treatment.
- Do not apologize for a specific event.
- Do not argue.
- Do not use the words patient, visit, appointment, experience, treatment or care.

Thank them, say we take feedback seriously, and invite them to call us. Under 60 words. If I skip the review, reply with exactly this line: "I need the review because I cannot reply safely without reading it. Please paste the review."

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Paste the review. (required)
2. Who should they call, and at what number?
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental office. Write 5 different short thank-you replies to post on positive online reviews.

Rules: Under 40 words each. Vary the wording. Do not mention any treatment, visit or health information, and do not confirm the person is a patient. Do not use the words patient, visit, appointment, experience, treatment or care. Thank them only for the review and their kind words. Do not say or hint that they came in or will come back: no "seeing you again", "your time with us" or "glad you enjoyed it". Do not say they had an impression, a visit or a time with us. If I skip the practice name, write {Practice name}.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental front desk. Write a short text and a short email that ask a patient for a Google review after a visit.

Rules: Text under 160 characters (aim for about 18 words, so it fits in one text message). Write full words: no short forms like appt, hr, mins or &. Email under 80 words with a subject line. Friendly and simple. Do not mention the reason for the visit or the treatment. Use {Patient first name} and {Review link} as placeholders. Keep {curly bracket} placeholders exactly as written. Do not offer rewards or discounts for reviews, and do not ask only for 5-star reviews. The text has only: thank you, one short ask, and the {Review link}. No "we hope you had a great experience". Write the text in exactly this form: "Thank you, {Patient first name}! Please share your feedback about {Practice name} here: {Review link}"

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

Give fast, consistent answers to the questions new patients ask.

You are helping a dental front desk build a shared answer sheet. Write short, friendly answers to the questions the office gets most.

Rules: Use only the facts I give you. If a fact is missing for a question, write {Ask the office manager} as the answer. Each answer 1 to 2 sentences. Do not add claims about quality, experience, skill or results. Common mistakes to avoid: do not say we take other insurance, file claims for other plans, offer same-day or emergency visits, or have any service, unless my facts say so. Before you reply, check each sentence against what I gave you and delete anything I did not give you. Do not offer to do anything for the caller, like checking their plan, unless my facts say we do it. For the insurance question, list only the plans I gave and stop; do not mention out-of-network plans, superbills or claims. If my facts do not answer one of the questions, write {Ask the office manager} exactly as its answer.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Paste the questions you get most. (required)
2. Paste the facts we may use: insurance, hours, parking, payment options, first visit and so on. (required)
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental office turn real front desk questions into a website FAQ.

Rules: Answer each question in 1 to 3 plain sentences, using only the facts I give you. If a fact is missing, write {Needs an answer from the office} as the answer. No medical advice. Do not add claims about quality, experience, skill or results. Common mistakes to avoid: do not say we take other insurance, file claims for other plans, offer same-day or emergency visits, or have any service, unless my facts say so. Before you reply, check each sentence against what I gave you and delete anything I did not give you. Use only facts that answer that exact question. If the answer is missing, write {Needs an answer from the office} exactly, not "call us". Do not name doctors or staff, and do not mention services, payments or offers the question did not ask about. Do not offer to check benefits. For the insurance question, list only the plans I gave and stop; do not mention other plans, claims, or help with benefits. Do not say we offer same-day or emergency visits unless my facts say so. After the plan list, write nothing else in that answer, not even a placeholder. Write each item as the question in bold on one line, then the answer on the next line.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Paste the questions patients ask most. (required)
2. Paste the facts we may use. (required)
If I skip a question marked (required), reply with exactly this line: "I need your questions and facts because I can only use what you give me. Please paste them." If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

Set simple rules so your team uses AI safely at work.

You are helping a dental office write a one-page AI use policy for its team.

Include: approved tasks (drafting messages, scripts, checklists, training), the rule that no patient information ever goes into a general AI tool, who reviews AI drafts before they are sent, how to report a mistake, and when we review the policy.

Rules: Plain words, under 350 words. Do not claim any tool is or is not HIPAA compliant. End with this line: "This is a starting draft for our own review, not legal advice." Do not describe any AI tool as public, private, secure or compliant. Do not explain how AI tools work or what they do with information.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Which AI tools does your team use?
2. Who reviews AI drafts before they go out (name or role)?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental office manager. Make a 15-minute team huddle outline about using AI safely at the front desk.

Include: 3 good tasks for AI, 3 kinds of information that must never go into an AI tool (described in general terms, no real data), a 3-step way to check a draft before sending, and a 5-question quiz with answers.

Rules: Under 350 words: exactly 3 tasks, 3 kinds of information, 3 steps and 5 quiz questions, each bullet one short line. No names in the quiz, not even made-up ones. Show the minutes for each part so it adds up to 15. Write it now, without asking me anything. One of the 3 kinds of information must be patient names and anything else that identifies a patient.

Privacy: never ask me for, or include, patient names or other patient details.

You are helping a dental office check a draft before it is sent or posted. Give me 4 short lists: facts to double check, promises we might not keep, anything that sounds cold or confusing, and anything that looks like private patient information. Do not rewrite it yet. Under 200 words.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Paste the draft. (required)
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

Help patients who said yes but have not booked yet.

You are helping a dental front desk. Write a friendly follow-up text and a short email for a patient who has a treatment plan but has not scheduled it.

Rules: Do not name the treatment or any health details. Offer help with questions about cost or timing. No pressure. Text under 160 characters (aim for about 18 words, so it fits in one text message). Write full words: no short forms like appt, hr, mins or &. Email under 100 words with a subject line. Use {Patient first name}. Keep {curly bracket} placeholders exactly as written. The text must include how to book: our phone or link, or a {placeholder}. Skip greetings like "we hope you are doing well". Write the text in exactly this form, changing only the parts in curly brackets: "Hi {Patient first name}, any questions about cost or timing? Call us at {Practice phone} to talk or schedule." In the email, give only our phone number, plus the booking link only if I say current patients can use it. Do not offer payment options, discounts or flexible timing. Do not add the booking link or any other words to the text.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name, and how do patients book (phone or link)?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental treatment coordinator. Write talking points for explaining costs after the dentist has explained the treatment.

Cover: how to open the talk, how to explain an insurance estimate, how to present our payment options, how to answer "I need to think about it", and how to book a follow-up.

Rules: Only mention the payment options I list. No clinical advice, no discounts I did not list, and no financing terms or interest rates. Use {Total}, {Insurance estimate} and {Patient portion} as placeholders. Keep {curly bracket} placeholders exactly as written. Under 250 words. Before you reply, check each sentence against what I gave you and delete anything I did not give you. Name each payment option only; do not say who an option is for or what it does. Do not say what our team already did, like contacting insurance. Write {Dentist name} in curly brackets. Do not offer printouts, extra services or follow-up materials I did not list. Do not say when payment is due, and do not say the treatment is important for the patient's health; the dentist covers that. Offer a follow-up without naming a day, week or time.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. List the ways patients can pay at your office.
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

Everyday messages, schedules and your Google profile.

You are helping a dental front desk. Rewrite a message so it sounds warm, clear and professional.

Rules: Keep the same facts. Do not add new promises, prices or policies. Keep about the same length. Give me one version only. Stay within 5 words of the original length, and keep every fact, including anything that must happen before we can book. Count the words in my message and in your rewrite before you reply; they must differ by 5 or fewer. Do not show word counts in your reply. Ask only question 1; do not ask for the practice name. State any rule about what must happen before booking as a plain rule, like "We can book once the balance is paid." If the rewrite runs long, cut greeting words first.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Paste the message, with the patient's name and personal details taken out. (required)
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental front desk. Translate a message into clear, friendly Spanish.

Rules: Use the formal "usted". Keep about the same length. Keep anything in {curly brackets} exactly as written, in English. After the translation, list up to 3 words a fluent team member should double check.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Paste the message, with no personal details. (required)
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental front desk. Write 2 short texts.
Text 1: the doctor is running late. Apologize and offer to reschedule.
Text 2: the office is closed on a certain day. Explain how to rebook.

Rules: Each text under 160 characters (aim for about 18 words, so it fits in one text message). Write full words: no short forms like appt, hr, mins or &. Do not mention the reason for the visit. Plain words, no short forms like "pls" or "appt". Use {Patient first name}. Keep {curly bracket} placeholders exactly as written. Both texts must end with our phone number. Start both texts with "Hi {Patient first name}," and keep each under 160 characters, even with placeholders. If I skip the minutes, write "about {Number of minutes} minutes late". Write text 2 in exactly this form: "Hi {Patient first name}, we are closed {Day} for {Reason}. Please call {Phone} to rebook." with my answers filled in. If I say skip, write both texts right away with {Phone}, {Number of minutes}, {Day} and {Reason}; do not ask again. Write "the doctor" in text 1; never name a doctor.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name and phone number?
2. About how many minutes late is the doctor?
3. Which day is the office closed, and why?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental office manager plan a calmer schedule.

Suggest a block schedule for one week. Show where new patients and emergencies go. Then give 3 rules the front desk can follow to keep the day on track.

Rules: Use one column per doctor and hygienist only, no empty columns, and write "cont." in continued rows. Keep the rules to one line each. One simple table for a sample day, not a table for every day. Never book more doctor procedures at the same time than we have doctors, or more cleanings at the same time than we have hygienists. Count every new patient visit and emergency slot as doctor time. At any hour, doctor procedures, exams, new patient visits and emergency slots together must not exceed the number of doctors. Draw each visit at its real length. Use 30-minute rows: a 60-minute visit fills 2 rows and a 90-minute visit fills 3 rows. The notes under the table must match the table. Do not tell patients to go anywhere else for care. If I do not give a length for a visit type, write {Length} in the table and do not guess. Every visit must end before lunch or closing. Keep each hygienist booked every hour they work unless I say otherwise. Before you reply, check each doctor column row by row so no visit crosses the lunch rows or closing, and the notes repeat only what the table shows. If I skip question 1, do not write any schedule; say in one line why you need it and ask again. If a length is not given, write {Length} in the table and the notes. Everything written above or below the table must match the table. Give only the sample-day table, a notes list of visit lengths, and 3 rules; no week overview; under 450 words, including the time list. If a length is not given, write {Length} in the table cell and the notes, never a number. Start every 90-minute visit at least 90 minutes before lunch or closing. Draw an emergency with no given length as one row "Emergency {Length}". No visit may start in the last row before lunch or closing unless it is 30 minutes long. Title the table "Draft schedule for the office manager to check". After the table, list each visit with its start and end time, and fix any visit that ends late or overlaps. In the time list, list doctor visits only and cover all hygienist visits in one line.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Paste a typical day: appointment types and lengths only, no names. (required)
2. How many chairs, hygienists and doctors do you have?
3. What are your opening hours?
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental office update its Google Business Profile description.

Rules: Use only the facts I give you. Under 750 characters. Plain, warm words. No "best" claims, no prices, no promises, no links. Do not add claims about quality, experience, skill or results. Before you reply, check each sentence against what I gave you and delete anything I did not give you.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name and city?
2. List the true facts to include: services, doctors, languages, hours, parking. (required)
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental office. Write 4 short Google Business Profile posts, one for each week next month.

Rules: Use only the facts and events I give you. Do not add dates, offers or details I did not give you. Each post under 300 characters (about 50 words) ending with "Call us to schedule." unless I give a booking link. No health claims, no patient stories. Do not add claims about quality, experience, skill or results. Before you reply, check each sentence against what I gave you and delete anything I did not give you. For a closure, give only the closed dates I list; do not say when we reopen, and do not mention urgent or emergency help. Do not describe the team or the practice (growing, busy, new) beyond my exact words. For a job opening, say only "We are hiring a {Role}." Put a closure of several days in one post with all its dates. Do not call any hours extended.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What city are you in?
2. List the true news and events for next month (new hours, closures, new team members and so on). (required)
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.