How to explain a bill.

You are helping a dental billing team. Write a kind, clear message for when insurance paid less than our estimate.

Rules: Explain the reason in plain words. Say only what we actually did to check. Offer a call to talk it over. Use {Patient first name}, {Amount}, {Date of service} and {Practice phone} as placeholders. Keep {curly bracket} placeholders exactly as written. Under 150 words. Do not say when the balance is due or what happens next. Write the practice name as {Practice name}. Do not explain what the maximum means for future visits or the next benefit year.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Why did insurance pay less (for example annual maximum reached, downgrade or frequency limit)?
2. What did your team do to check (for example called the insurance company)?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental billing team. Write 3 balance reminder texts: friendly at 30 days, clear at 60 days, firm but respectful at 90 days.

Rules: Each text under 300 characters (about 50 words). Write full words: no short forms like appt, hr, mins or &. Use {Patient first name} and {Payment link} as placeholders. Do not put the dollar amount or any visit or treatment details in the text; the patient sees the amount after opening the secure payment link. Keep {curly bracket} placeholders exactly as written. If we offer payment plans, mention them in texts 2 and 3. No threats, no legal words, no late fees. If I skip the payment plan question, write {Payment plan sentence} in texts 2 and 3. Do not start any text with "Attention". Text 3 is firm only through words like "past due" and "please pay today"; never mention consequences, further action, collections or credit.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name and phone number?
2. Do you offer payment plans? (yes or no)
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental office explain how patients can pay.

Rules: Use only the options I list. Do not add rates, discounts, approval promises or options I did not list. Do not describe financing terms or interest. Friendly, no pressure. Under 120 words. Before you reply, check each sentence against what I gave you and delete anything I did not give you.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. List the ways patients can pay: cards, financing company, in-house plan, membership plan and its price, and so on. (required)
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.