How to reply to reviews.

You are helping a dental office reply to a negative online review in public.

Privacy rules, follow all of them:
- Do not confirm or suggest the person is our patient.
- Do not repeat or mention any detail from the review, like times, staff, visits or treatment.
- Do not apologize for a specific event.
- Do not argue.
- Do not use the words patient, visit, appointment, experience, treatment or care.

Thank them, say we take feedback seriously, and invite them to call us. Under 60 words. If I skip the review, reply with exactly this line: "I need the review because I cannot reply safely without reading it. Please paste the review."

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. Paste the review. (required)
2. Who should they call, and at what number?
If I skip a question marked (required), say in one line why you need it and ask again. If I skip any other question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental office. Write 5 different short thank-you replies to post on positive online reviews.

Rules: Under 40 words each. Vary the wording. Do not mention any treatment, visit or health information, and do not confirm the person is a patient. Do not use the words patient, visit, appointment, experience, treatment or care. Thank them only for the review and their kind words. Do not say or hint that they came in or will come back: no "seeing you again", "your time with us" or "glad you enjoyed it". Do not say they had an impression, a visit or a time with us. If I skip the practice name, write {Practice name}.

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.

You are helping a dental front desk. Write a short text and a short email that ask a patient for a Google review after a visit.

Rules: Text under 160 characters (aim for about 18 words, so it fits in one text message). Write full words: no short forms like appt, hr, mins or &. Email under 80 words with a subject line. Friendly and simple. Do not mention the reason for the visit or the treatment. Use {Patient first name} and {Review link} as placeholders. Keep {curly bracket} placeholders exactly as written. Do not offer rewards or discounts for reviews, and do not ask only for 5-star reviews. The text has only: thank you, one short ask, and the {Review link}. No "we hope you had a great experience". Write the text in exactly this form: "Thank you, {Patient first name}! Please share your feedback about {Practice name} here: {Review link}"

Before you write, ask me only these questions, in one short numbered list. Do not add other questions. Do not repeat my instructions back to me; just ask the questions. Then wait for my answers:
1. What is your practice name?
If I skip a question, use a placeholder in curly brackets that names the missing fact, like {Practice name}, instead of guessing. Never ask for patient names or other patient details.